Help and support
A question, a problem, an idea? Write to man@elastik.eu, a real person answers.
Inside Parlotte, the About screen and the results screen have a "Send feedback" button that opens your Mail app. The app interface is in French.
How to record a conversation
- Tap the + button to create a conversation.
- Tick the consent box (everyone around the table has to agree) and state how many people are present.
- Put the phone in the middle of the table, screen up, and start recording.
- At the end, stop: the analysis starts automatically.
- Listen to the clip of each detected voice, give it a first name and a gender, then confirm to see the statistics.
The app does not detect the right number of voices
This is the trickiest part: separating voices with a single microphone at a distance is still hard. Do not confirm the labelling: as long as you have not done so, the recording is still there and the "Re-analyse" button lets you run the analysis again with a different number of people.
To improve the results:
- Put the phone in the middle, at roughly equal distance from everyone.
- Avoid background music and very echoey rooms.
- State the right number of people at the consent step.
- Someone who only says a few words all evening may not be detected at all.
No interruption is detected
An interruption requires two people actually speaking at the same time. Clean turn-taking, where everyone waits their turn, produces no interruption: that is the correct result. On a recording where the phone sits far from the voices, some overlaps can also escape the analysis.
The first analysis takes a long time
On the very first use, the app downloads its analysis models (around 100 MB): plan for a Wi-Fi connection. After that everything is local and the analysis only takes a few minutes, even for a long evening.
Does recording stop when the screen locks?
No. Recording continues with the screen locked. Do avoid fully closing the app during a conversation, though.
Where are my recordings?
On your phone, and nowhere else. The full audio is deleted automatically as soon as you confirm the detected voices; it cannot be recovered afterwards. The details are in the privacy policy.
Requirements
iPhone on iOS 17 or later, around 100 MB of free space for the analysis models.
Contact
Write to man@elastik.eu and mention your iPhone model and iOS version. If the problem concerns an analysis, give the number of people present and the number of voices detected: that helps a lot.